Refund and Exchange Policy

Thank you for shopping with SafeOne. We strive to ensure that all our products meet the highest standards of quality. 

Return Eligliblity.

• We only accept returns for defective or damaged items.
• The product must be returned within 7 days from the date of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.
• A valid proof of purchase (invoice or order confirmation) is required for all returns.

Non-Returnable Items.

• Products that are not defective.
• Products damaged due to misuse or mishandling.
• Customized or special-order items.

Provide.

• Order Number
• Photos or videos showing the defect
• Our team will evaluate your request and guide you through the return process if the product qualifies.

• Your contact details

Refund.

• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved, a refund will be processed within 30 working days via the original method of payment or as store credit.

Exchange.

• Unfortunately, we are unable to offer exchanges for items at this time.

Shipping Cost.

• If the return is approved, Stone Gold will cover the return shipping costs for defective products.
• We do not refund shipping charges for non-defective items (if applicable).
• For any further assistance, please contact us at sales@safeoneuae.com or through the phone numbers provided above.

For more details and process.

• Contact us via WhatsApp or phone: +971 56 465 1086 or +971 2 643 3545